Terms of Service

Terms of Service

Last Updated: [4/12/25]

Welcome to Shockwave Fitness (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of the website My Store, including any purchases, services, content, or features offered by us (collectively, the “Services”).

By accessing our Site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please discontinue use of our Site immediately.

1. Use of Our Site

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services.
You agree not to use the Site:

  • For unlawful purposes

  • To violate any regulations or laws

  • To engage in fraudulent or harmful behaviour

  • To upload harmful code, malware, or perform any activity that could damage or disrupt the Site

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

A. Product Availability

All products and services listed on the Site are subject to availability. We may limit quantities, discontinue products, or modify listings at any time.

B. Pricing

Prices are displayed in the currency shown on the Site.
We reserve the right to:

  • Modify prices

  • Correct errors or inaccuracies

  • Change or update information at any time without notice

C. Fitness-Related Products Disclaimer

Our products are intended for general fitness use. By purchasing, you acknowledge and agree that:

  • You are responsible for using products safely and as intended

  • Shockwave Fitness is not liable for injuries resulting from misuse

  • Consult with a qualified medical professional before beginning any fitness program

3. Order Accuracy and Account Information

You agree to provide accurate, current, and complete purchase and account information.
We reserve the right to:

  • Cancel or limit orders

  • Refuse orders that appear fraudulent, high-risk, or suspicious

  • Contact you for additional information if required

If we cancel an order, we will notify you at the contact information you provided.

4. Payment and Billing

Payments are processed through secure third-party processors such as Shopify Payments, PayPal, Apple Pay, or other supported gateways.

You represent and warrant that:

  • You have the legal right to use the payment method

  • All billing information is accurate

We are not responsible for issues arising from third-party payment processors.

5. Shipping, Delivery, and Risk of Loss

By placing an order, you agree to the shipping policies outlined on our Site.

  • Shipping times are estimates and not guaranteed

  • We are not responsible for delays outside our control

  • Once a package is delivered to the carrier, risk of loss transfers to you

6. Returns, Refunds, and Cancellations

All returns and refunds are governed by our Refund Policy, which is available on the Site.

We do NOT accept any form of refund.

7. Third-Party Tools and Links

Our Site may provide access to third-party tools, content, or websites.
You acknowledge and agree that:

  • These are provided “as is” without endorsement

  • We have no control over third-party sites or services

  • We are not responsible for any loss or damage arising from your use of them

8. Intellectual Property

All content on the Site — including images, logos, graphics, text, videos, designs, and trademarks — is the property of Shockwave Fitness or its licensors.

You agree not to:

  • Copy, reproduce, modify, or distribute any content

  • Use our intellectual property without written permission

Unauthorized use may result in legal action.

9. User-Generated Content

If you submit content (reviews, comments, messages, etc.):

  • You grant us a non-exclusive, royalty-free, perpetual, worldwide license to use it

  • You agree that your content will not violate any laws or rights

  • We may remove any content at our discretion

10. Prohibited Uses

You are prohibited from using the Site:

  • For illegal activities

  • To harass, abuse, or harm others

  • To submit false or misleading information

  • To upload malware or malicious code

  • To interfere with the security or integrity of the Services

  • To copy or scrape data for commercial purposes

Violation may result in immediate termination of access.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Shockwave Fitness is not liable for any indirect, incidental, punitive, or consequential damages

  • We are not responsible for injuries related to improper use of fitness products

  • Our maximum liability shall not exceed the total amount paid by you for products or services purchased

You use our Site and products at your own risk.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Disclaimer of Warranties

The Site and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

We do not guarantee:

  • That the Site will be uninterrupted or error-free

  • That product descriptions are completely accurate (although we aim for accuracy)

  • That results from using our products or services will meet your expectations

13. Indemnification

You agree to indemnify, defend, and hold harmless Shockwave Fitness and its owners, employees, partners, and affiliates from any claim or demand arising from:

  • Your use of the Site

  • Violation of these Terms

  • Violation of any rights of a third party

14. Termination

We reserve the right to terminate or suspend your access to the Site or Services at any time without notice for:

  • Violations of these Terms

  • Illegal or harmful activity

  • Fraudulent or suspicious behaviour

All obligations incurred before termination will survive termination.

15. Changes to These Terms

We may modify these Terms at any time. Updates will be posted on this page with a new “Last Updated” date.

Continued use of the Site constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the United Kingdom, without regard to conflicts-of-law principles.

Any disputes will be resolved in the courts of the United Kingdom, unless otherwise required by law.